【au PAY prepaid card】I would like to cancel it
Contact the KDDI Customer Center.
Contact us
Business hours
au: from 9:00 a.m. to 8:00 p.m. (open all year round)
UQ: from 10:00 a.m. to 7:00 p.m. (open all year round)
For your reference
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The au PAY prepaid card shares the balance with au PAY (code payment), so if you cancel it, you will also be unable to use au PAY (code payment). Additionally, canceling will result in the loss of the balance, so we recommend the suspension instead.
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