【au Email Portability】I would like to reconfigure my email app
If you are using the au Email Portability service, you can reconfigure the email app from My Page.
Please see below for detailed instructions.
Steps
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1
- If you are using au Email Portability service on your Android smartphone, open the au email app → tap on the menu key at the top left of the screen → tap on "au Email Portability" [auメール持ち運び] → proceed to step 2
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2
Tap on "Email app settings" [メールアプリの設定].
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3
iPhone/iPad: Tap on "iPhone/iPad Default Email App" [iPhone/iPad 標準メールアプリ] (proceed here and check STEP 3: How to Set Up the Email App).
Android: Tap on "Android au Email App" [Android auメールアプリ] (proceed here and check STEP 3: How to Set Up the au Email App).
Gmail: Tap on "Check the ID and Password Required for Email Settings" [メール設定に必要なID・パスワードを確認する] (proceed here and check STEP 3: How to Set Up the Gmail App)
- Screen for Android/Gmail
- Screen for iPhone
For your reference
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Click here for more details about the au Email Portability (in Japanese only)
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The au ID of those who have migrated from au to UQ mobile/povo (number migration) or switched to another carrier (MNP) after December 2nd, 2021 and are eligible for the au Email Portability service, will be the same as the au ID they used during the au contract.
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For those who have cancelled the au contract without migrating to UQ mobile/povo (number migration) or switching to another company (MNP), if the au ID was the au phone number, the au ID after cancellation will change to "au ID+_(half-width underscore)" + "date of cancellation (8 digits in western calendar)". If you were using an au ID other than the phone number, it will be the same as the au ID at the time of the contract.
For example: If you cancelled on April 1st, 2021
au ID before cancellation: 080XXXXXXXX
au ID after cancellation: 080XXXXXXXX_20210401
Has your problem been solved?
