Temporary Suspension/Reactivation
Temporary Suspension … If you will not be using your au mobile phone for an extended period of time due to being posted overseas, studying abroad or for some other reason, you can pay a special, low-cost fee to hold on to your phone number and email address. Your phone number and email address can be kept for you for up to five years.
Reactivation … You can reactivate and use the same phone number and email you had prior to the temporary suspension of service. [1]
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It is possible to get the same email address (@ezweb.ne.jp) you had prior to the temporary suspension when you perform an initial email address change. Please be aware, however, that if you changed your email address to something else, you will not be able to then change it to the same email address which you had prior to the temporary suspension.
How to Apply
Where to Apply | au Style / au shop [2] |
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Applications can also be made at PiPit. （Japanese Only)
Processing at au Style / au shop
Application procedures are handled at the au Style / au shop. Application must be made in person by the contract signatory. [3]
Documents and items needed to apply for temporary suspension of service
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Your personal seal (a signature is also valid)
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Documentation (originals) proving your identity
(Passport issued by a foreign government, residency card, drivers license, health insurance card, etc.) -
The au phone which is currently being used [4]
Documents and items needed to apply for reactivation of service
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Customer copy of the "Application for Temporary Suspension of Service" which you completed when you applied for temporary suspension of service
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Your personal seal (a signature is also valid)
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Documentation proving your identity
(passport, residency card, drivers license, health insurance card, etc.) -
The au phone which is currently being used [4]
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Your own cash card (ATM card), bankbook or credit card [5]
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If the contract signatory is under 20 years of age, he/she must be accompanied by a legal guardian, and the legal guardian must also provide identifying documentation (originals).
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In the case of IC card-compatible devices, please bring both the device and the au IC card.
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In the case of minors who are unable to provide a cash card (ATM card), etc., which is in his/her own name, the cash card, etc., in the name of the legal guardian will be required instead.
Fees
Temporary Suspension
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Contract processing fee: ¥3,500
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Monthly user fee (information retention fee): ¥372
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The universal service fee and the telephone relay service fee will also be incurred monthly.
Reactivation
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Free of charge
Contract cancellation fee
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If "2-year contract," "1-year contract," "Smile-heart Discount" are signed up and you will apply for temporary suspension of service during the contract term in a month other than a contract renewal month...
au reserves the right to charge a contract cancellation fee at a later date. (The contract period for the discount does not carry over.) If you apply to reactivate your temporarily suspended service and do not sign up for the same discount period as was in place prior to the temporary suspension of service, or if you cancel your au telecommunications service during the temporary suspension of service, you may be required to pay the contract cancellation fee. (No contract cancellation fee will be charged if contract cancellation occurs as a result of the five year expiration period being reached.)
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If "2-year contract," "1-year contract," "Smile-heart Discount" are signed up and you will apply for temporary suspension of service during the contract term in a month of contract renewal month ...
No contract cancellation fee will be charged. Discounts will need to be reapplied for at the time you apply to reactivate temporarily suspended service. (The contract period for the discount does not carry over.)
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